5 Star Hotel

What is the meaning of a 5 Star Hotel in the hospitality industry?

A 5 Star Hotel is a hotel that provides every luxury service through all its means of operation. Luxury (*****) A 5 Star Hotel is geared towards catering the guests at the peak level. Therefore everything from the exterior of the hotel to the tableware should display its excellence in quality and high attention to detail. The service staff is meant to be highly trained and the attention should be centered on providing the visitors with the best experiences convinceable. Exceptional levels of proactive service and customer care are essential. 5-Star Service Five-star hotel employees should be polite, attentive, discreet, and should anticipate guests’ needs. All-in-all, consistently flawless excellence is the expectation.

• A high staff-to-room ratio—ideally above 2.5

• Multilingual staff

24-hour reception, room service, valet parking, butler, doorman

• Nightly turndown

• Daily housekeeping that is also available upon request at any time

Laundry, ironing, dry cleaning, and shoe polishing

• Guest elevators separate from staff elevators.

• Transfers and executive or house car

• Childcare 5-Star In-Room Amenities

• Electric safe

• Laundry bags

• Full-length mirror with lighting

• Flat-screen TV with international programming

• Stocked mini bar

• Selection of daily newspapers

• Wifi

• At least four types of spa treatments 5-Star Comfort

• Pillow menu

• Blackout shades

• Bathrobes, slippers, luxury toiletries, and large fluffy towels

• Poolside daybeds, umbrellas, lotions, ice water, attendants, and food and beverage service

• Communication with hotel staff via text

• Remote access to room lighting, climate, and “do not disturb”

• Additional outlets for personal electronics, especially for USB plugs

• Upgraded coffee machines

• Smart TV features with access to streaming services

• Bluetooth-enabled door locks